In this article, we will explore Microsoft’s latest AI-powered Copilot feature, which is being introduced to the company’s Dynamics 365 suite of enterprise apps for customer relationship management and resource planning.
Key Takeaways:
Microsoft has unveiled new AI product updates for its business apps portfolio, including the Copilot feature.
These updates will be integrated into two Microsoft toolsets: Dynamics 365, which manages enterprise resource planning and customer relationship management, and Power Platform, which is used for building apps and workflows using low-code tools.
Designed to help business people streamline their workflows and become more productive, CoPilot uses AI to automate repetitive tasks and generate insights and ideas.
According to Charles Lamanna, CVP of business apps and platform at Microsoft, the new AI capabilities are the next logical step in the company’s automation journey.
CoPilot has been developed using tech from AI startup OpenAI, which is integrated with the Azure OpenAI Service, providing enterprise-tailored access to OpenAI’s API.
CoPilot, a new feature in Dynamics 365, can automate mundane sales and customer service tasks, like drafting personalized email responses, summarizing Teams meetings, and providing contextual answers to customer queries.
CoPilot utilizes large language models to combine enterprise data with underlying knowledge to generate personalized responses.
However, the system doesn’t use customers’ data to train models, preserving their privacy and data security.
In addition to the CRM and ERP systems, CoPilot is being integrated into other areas of business management, such as e-commerce product listings and the supply chain industry.
Microsoft aims to help businesses focus on more creative and innovative tasks, like establishing strong and lasting relationships with their customers.
Microsoft’s investment in CoPilot and generative text technology, coupled with its recent partnership with OpenAI, highlights its commitment to AI and automation.
Starting from March 6, CoPilot will be available for preview at no extra cost to existing Dynamics 365 license holders.
As always, Microsoft is keen to emphasize that CoPilot is not designed to replace employees but to augment their abilities.
The company’s CEO, Satya Nadella, called the announcement a step towards “transforming every business process and function with interactive, AI-powered collaboration.”
Microsoft’s new CoPilot feature is a significant addition to the company’s suite of enterprise apps for customer relationship management and resource planning.
CoPilot’s capabilities, which include automating sales and customer service tasks, generating ideas for marketing emails, and providing insights for business management, make it an attractive tool for businesses looking to streamline their workflows and become more productive.
With Microsoft’s investment in AI and automation, it is clear that the company is committed to providing cutting-edge technology that enhances the capabilities of its customers.
